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Welcome to Current Naija Jobs Bringing careers jobs to you as close as possible without any hassles. All we bring is exciting // via fulltextrssfeed.com Tranzit Location Services LTD recruiting Customer Service Reps 8:30:00 AM CurrentNaija Jobs Tranzit Location Services LTD, Nigeria. ROLE: Customer Service Representative (CSR) DESCRIPTION: Tranzit.NG is a web and mobile taxi booking service operating from Lagos Nigeria with alliances with Major Taxi companies. We are looking to employ CSRs. CSRs are the first point of contact for customers (users) who would like to know the progress of their bookings, log complaints, request receipts, and make bookings or general enquiries. CSRs are also the keepers of all relevant operations information as it pertains to passengers and drivers. RESPONSIBILITIES: Individuals in this role will work with a team of customer service representatives, assisting customers with bookings and enquiries related to the services of Tranzit.NG. CSRs will: ·         Assist customers with a wide range of queries and identify the best course of action for dealing with a customers' calls ·          Provide excellent, personalised service to customers through excellent communication, familiarity with their historical Tranzit.NG activity and product knowledge. ·          Maintain all Key Performance Indicators (KPIs) of Tranzit.NG as determined from time to time Collate, interpret and analyse all operational data  Organise transaction, customer and driver activity as dictated by Tranzit.NG procedures. Based on drivers units' activity report, communicate with drivers and ensure devices are functioning properly. Ensure all trip, driver and customer records are promptly updated. Efficiently and effectively escalate and route customer issues to the relevant process operators/ IT personnel. Help customers with issues arising from use of the Tranzit.NG web and mobile apps ·         Adhere to assigned shift slots ensuring availability throughout the shift period. Monitor progress of all customer pickups, and maintain communication with customers in the event of Tranzit.NG operational issues. Log and store all lost and found items according to procedure, and notify owners when possible Advise vehicle operators on traffic conditions, hazards or delays and recommends alternate routes . Perform any other duties that may be assigned by the Control/Call Centre Manager. REQUIREMENTS: OND or its equivalent in any discipline. A minimum of two (2) years working experience related to customer service or support roles. ·         Must be PC literate and have extensive knowledge of MsOffice tools. TO APPLY: Interested candidates should forward resumes and covering letter to jobs@tranzit.ng DUE DATE: 6th September, 2013 Service Delivery Manager at Adexen 8:26:00 AM CurrentNaija Jobs Adexen Recruitment Agency is mandated by a new start-up Data Centre company in Nigeria. The company offer an integrated solution centre to provide Co-location data hosting services to telecommunication companies, banks, internet service providers and other companies within Nigeria. Job description The main aim of the role is to manage the delivery of services to the company's channel partners promoting the continuous improvement of productivity, service quality and customer satisfaction. Responsibilities The responsibilities for the role include but are not limited to the following: .     Accountable for managing service delivery for all company's Channel Partners .     Provides a focus for SLA management and customer satisfaction across the relevant customer base. Ensure the information systems and the review structure for SLAs and client satisfaction are in place and effectively used .     Continuous and demonstrable improvement of productivity resulting in increased cost effectiveness and value. Be able to evidence these savings across relevant customer base .     Ensures & monitors that processes are in place to pro-actively protect consistent service quality through rigorous management of change control & acceptance into service procedures in line with Company Service Delivery .     Ensures resources, capabilities and capacity to meet both existing and new business demand .     Provides expert problem management support to difficult, high profile customer issues and ensures root- cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit .     Oversees the integration of all service delivery units and constantly improves the quality and inter-working of the whole 'virtual' service team, including other Company service partners and suppliers to ensure a seamless end-to-end delivery of service for clients .     Ensures robust tools and - where relevant - technological platforms are in place to support customer environment and best service solution .     Motivates, develops and mentors other service delivery employees and managers where relevant .     Maximizes Channel Partners growth opportunities .     Champions team-working, re-use, knowledge sharing and promotes the increased use of Shared Services capability .     Provides support to new business opportunities. Takes an active role in bids and supports the transition and implementation of new business (including new service offers) .     In conjunction with the Business Development Manager, defines requirements for new services in line with Service Line Strategy. Ensures such offerings are professionally introduced, accepted and deliverable Qualifications et experience The ideal candidate will have the following profile/attributes: .    A degree in engineering, telecommunications or equivalent. Professional experience in the areas of Data Centre Operations Management and IT infrastructure as well as knowledge of ITIL. .    Currently Data Centre Managed Services or Service Delivery Manager in the IT infrastructure or telecoms business in Nigeria. .      Minimum 8 years' experience. .      Leading a Managed Services team in a similar business. .      Must possess demonstrable and measurable success in a similar role in a challenging environment. .     Strong client focus - ability to operate at prime customer contact level typically at senior manager/director level .     Demonstrates a breadth and depth of operational service delivery management expertise, preferably in an international environment .     Demonstrable experience of having designed and implemented significant productivity as well as customer satisfaction improvements .     Strong development focus - advocate of developing employees, teams and the business .     Significant experience of leading and managing teams (including matrix management) within an operational service delivery or shared services environment .     Strong commercial and financial awareness, monitoring, co-ordination and budget ownership .     Experience in outsourcing bids, from pre-sales to successful implementation, preferably including in an international setting .     Thorough understanding of customer's business and market sector and able to use that knowledge to anticipate how future services offers need to evolve to meet customer requirements .     Strong communicator at all levels What is on offer Attractive package If your experience, personal characteristics and qualifications meet the position specifications and your personal objectives are to seek such a challenge, then we would like to hear from you with details of your current earnings, up to date CV and explanation as to why your achievements to date fit you for consideration.  APPLY NOW Learning and Development Manager at Adexen 8:23:00 AM CurrentNaija Jobs Adexen Recruitment Agency is mandated by one of the leading manufacturing company to recruit a Learning & Development Manager for its operations in Nigeria. Job description     The ideal person will be responsible to drive the necessary behavioural changes into the organization in order to move the business forward and contribute to the achievement of business objectives.     Qualify, design and implement learning and development programs and tools that sustain necessary behavioural changes: training, organization development and change interventions, coaching     The role is based in Calabar.     The role reports to Human Resource Director Responsibilities     Identify behaviours that sustain the business and organizational needs and challenges     Analyze what people could do differently, how it would impact business results, what is stopping them from doing them     Together with managers, define the priorities in terms of behavioural changes     Design with management a plan for development that underpins the strategic business needs and challenges and that act on the different levers that help people to change the way they work: Competency, skills and knowledge development, Management practices, Organization, Clarification of roles and responsibilities.     Work with contend specialist to design Learning and Development tools.     Build a work environment and management climate that encourages learning and development     Encourage managers to develop their team and the development and transfer their own professional expertise.     Coordinate and administer the 'Training plan     Organize the training seminars     Enroll people for external training programs     Chose external training firms and manage the relationships     Define and follows Learning & Development KPIs     Measure employees and managers satisfaction and follow the results to evaluate the efficiency and adequacy of the training delivered     Support management in their role as coach, developer of people in the Performance Management process     Support managers to set up work context in a way to develop skills and competencies of employees (on-the-job activities, instant feedback, ongoing coaching, etc.)     Ensure the main steps of coaching are followed     Develop, coach and support all managers in their role of internal, occasional trainers or facilitators of sessions and workshops.     Communicate on the benefits and success of coaching in order to develop a culture of coaching.     Define and follow the necessary resources, budget, follow-up and communication around Learning and Development actions     Evaluate the effectiveness of Learning and Development actions (including change of behaviours and performance and business impacts)     Follow-up and evaluate external providers, or consultants used to support the L&D strategy Qualifications et experience     A good first degree in any social science discipline and a Master degree in Human Resources/Industrial Relations, or Personnel Management is desirable.     Membership of a professional body (CIPMN or CIPD) is a MUST.     8-10 years relevant working experience in human resource management, with 5 years experience in Training and 3-5 years management at the Management level.     Proficient knowledge and skill of human resource management, particularly in training and people development.      Experience in management development and soft skills training     Experience in designing and delivering a variety of training solutions     Experience of partnering with third parties     Budget management experience     A strong communicator, both in writing and spoken communications     Articulate and confident standing up and delivering to large audiences     Outstanding presentation and communication skill. What is on offer Attractive package If your experience, personal characteristics and qualifications meet the position specifications and your personal objectives are to seek such a challenge, then we would like to hear from you with details of your current earnings, up to date CV and explanation as to why your achievements to date fit you for consideration. APPLY NOW Customer Service Manager at Adexen 8:21:00 AM CurrentNaija Jobs Adexen Recruitment Agency is mandated by one of the leading manufacturing company to recruit a customer service manager for its operations in Nigeria. Job description This position is responsible for managing the Customer Service department and leading the function within the organization to serve both existing and prospective customers while facilitating efficient provision of the highest levels of customer service and making the company as a supplier of choice. The position report to Sales Director The position is based in Calabar Responsibilities Maintain all documentation (physical & on the JDE-ERP system) related to customers - receipts of payments, sales orders, deliveries, invoices, statement of accounts, etc Confer all communication to customers (through phone, emails, SMS or letters) regarding their payment and pending order status, deliveries, account reconciliation, requests and complaints. Work very closely with the National Sales Manager to plan and schedule the loading/ delivery of cement on daily/ weekly/ monthly basis. Work closely with logistics and plant, for them to provide in timely manner (& as per schedule) transportation and loading of BULK/ Bag products. Structuring, and continuously reviewing of this structure to ensure ongoing alignment to take advantage of opportunities in a changing business environment Continuous review of business processes to ensure a well developed system of anticipating customer needs, planning for them as well measuring performance against plans with an aim of driving corrective decisions Contribute to the development of organizational priorities to ensure alignment with drivers of customer expectations and any investments or otherwise needed to deliver it Ensure a well planned and managed customer service operational budget to deliver efficiency of operations Maintain an agreed service standards with customers and a framework for measurement of the same to ensure corrective action is implemented. Site process documentation and custodian of the customer service manual as well as its continuous update. Responsibility for review of all exception reports as well as the follow up of matters arising to ensure potential risks are addressed. Ensuring correctness of Customer master data in our ERP, access control to the ERP for the entire team to address the underlying risks of data integrity. Ensure all customer queries have been addressed and cross functional liaison where necessary to ensure matters are addressed and closed in line with BU procedures. Liaison with finance team to ensure all customer FI related matters are in order especially the running of the finance team within customer service Qualifications et experience A good degree from a recognized University preferably in a Commerce, Accounting or Business discipline. Post Graduate qualification in a business discipline is an added advantage. Minimum 5 years experience in a busy sales or customer service environment with supervisory or management responsibility. Demonstrated interface (cross-functional) management skills. Experience with ERPs (Enterprise Resource Applications e.g. JDE, SAP) - hands on in processing, reports and analysis. Excellent working knowledge of MS Excel and specifically designed spreadsheets. Excellent team management, communication and interpersonal skills. Highly motivated, dynamic, self-driven with ability to work with minimal supervision. Ability to work and communicate in a culturally diverse environment Effective verbal and written at all levels. Listening, questioning, and needs identification. Consultation and negotiation. Positive customer focused approach. Ability to deal with difficult situations in a calm and effective manner. Dealing with confidential and distressing issues with sensitivity What is on offer Attractive package If your experience, personal characteristics and qualifications meet the position specifications and your personal objectives are to seek such a challenge, then we would like to hear from you with details of your current earnings, up to date CV and explanation as to why your achievements to date fit you for consideration.  APPLY NOW Senior Programme Officers (2 Positions) at Voluntary Service Overseas 8:16:00 AM CurrentNaija Jobs VSO is the world's leading independent international development organisation that works through volunteers to fight poverty in 34 developing countries. VSO's high-impact approach involves bringing people together to share skills, build capabilities, promote international understanding and action, and change lives to make the world a fairer place. VSO has been operating across Nigeria since 1958 and has accompanied the country through complex social change and growth. As part of its current country strategy 2012-15, VSO Nigeria works with poor and marginalized young men and women in an integrated way and to shape our responses based on the needs and priorities they identify. We relate to youth as both ultimate beneficiaries, as well as our key facilitators of social change. We focus on children (boys and girls), adolescent girls and boys (10-19 years range) and young men and women (20- 35 years). Summary of the Role VSO Nigeria is currently looking for a dynamic, proactive and results oriented persons to join the Nigeria Country Office team to coordinate programme activities in 2 clusters. S/he is responsible for programme and project development in line with the country strategy and development and management of partnerships with civil society and government organisations with support of national and international volunteers; involves proactive engagement with volunteers, partners and relevant stakeholders to realise our strategic objectives relating to education, secure livelihoods and youth participation in governance. S/he ensures gender mainstreaming in all our work, and will be the primary contact for the selection and placement of volunteers with partners in the cluster. The positions will be based in Lagos and Abuja and will report to the Head of Programs. Key responsibilities include: . Programme Delivery: Identification and mapping of civil society organizations (NGOs, CBOs, NGO/CBO Networks) that could contribute to delivering VSO Nigeria country strategy in the respective states and develop partnerships with organizations that are aligned to our vision, values and strategy. Analyse development challenges keeping the youth as central and explore opportunities for development. . Partnership Development and Management: Develop coordination mechanisms between partners (NGO and government), volunteers and staff to develop shared understanding and vision of VSO Nigeria work in the cluster. Engaging and building relationship with key stakeholders (government departments - NYSC and other parastatals, INGOs, Donors and Corporate bodies operating in the cluster. . Volunteer Engagement/Management: Identify volunteer requirements to deliver the programme/projects developed (International volunteers, corporate volunteers, diaspora volunteers, National volunteers and community level volunteers to be placed with partners). Develop placement documentation to facilitate recruitment of volunteers. Work with the operations team to induct, orient and provide on-going support to volunteers including safety and emergencies. . Monitoring and Evaluation: Develop and implement strong M & E systems for the projects/partners/volunteers to ensure that the impact of VSO Nigeria work is captured as well as promote institutional learning and knowledge sharing across the organization. Ensure the documentation of success stories/challenges for knowledge sharing and organizational learning. . Safety, Security and Emergencies: With support of SMT members be responsible for duty of care and safety and security of volunteers in the cluster and act as first point of contact for volunteers in the cluster. . Budgeting and Forecasting: Develop realistic project plans and budgets, ensuring compliance with donor requirements. Develop, maintain and regularly review financial plans to deliver programme objectives including full participation in the annual budget preparation process. Knowledge, skills and experience required Essential: . Passion and commitment to make significant impact on the lives of marginalised young men and women in Nigeria . Excellent understanding of development challenges and in depth knowledge of civil society organisations in the respective cluster/ Nigeria . Understanding of project cycle management tools and ability to effectively plan, implement and review programmes; Skills in program/project development and proposal writing ; Knowledge of budgeting and financial management in the context of project planning/management . Significant experience in a similar role with other INGOs/National NGOs, projects and programs and good track record of contributing to significant impact on the marginalised . Experience working on projects and programs relating to education, livelihoods and governance, youth participation peace building etc. . Excellent oral and written communication skills and analytical skills; Excellent planning and organizational skills. . Ability to adapt to new and demanding situations and work independently or with limited supervision. . Experience in networking, partnership development and multi stakeholder stake holder engagement for a common purpose. . Willingness to travel extensively with in the cluster often using public transport Desired- . Practical experience gained within a volunteering/NGO context and of managing a volunteer programme. How to apply: Interested applicants are requested to apply on or before September 10, 2013. Applications should include CV and cover letter stating how they fit the responsibilities and specifications listed above with three names and contacts of your nominated referees to:  info.nigeria@vsoint.org with the position as the email subject. We respect all candidates but we can only respond to shortlisted candidates. VSO is an equal opportunity employer that values inclusion and seeks to have a diverse workforce and therefore welcomes applicants from all sections of the community. Social Development Adviser at Department for International Development 8:15:00 AM CurrentNaija Jobs DFID Nigeria is responsible for managing the British Government's contribution to development in Nigeria, with the objective of supporting government and development partners at federal and state levels to reduce poverty to achieve the Millennium Development Goals (MDGs). Background Social Development adviser, Northern Nigeria office, Kano This is an exciting opportunity for a bright, dynamic, experienced and committed Nigerian professional to become Social Development Adviser based in Kano, with frequent travel to Abuja and across the North. She/he will promote gender equality and women's empowerment, social inclusion, voice and accountability and poverty reduction. She/he will ensure DFID Nigeria's work is informed by the realities of poor people's lives. She/he will play a key role in building strong relationships and influencing key actors in Kano and Northern states across a wide range of programmes and policy issues. More specifically, the post holder will: 1.       Provide social development (SD) advice and analysis for DFID programmes in Northern Nigeria in Governance, Growth, Health, Education, Nutrition, Water & Sanitation, Empowerment and Accountability and Gender Equality. 2.       Play a leading role in generating and coordinating policy, data and evidence on social development issues in the North - particularly poverty and gender. 3.       Support implementation and monitoring of key programmes with a focus on health programmes - Maternal and Child Care Health and Women for Health and Child Development Grants (CDG); empowerment and accountability through the State Voice and Accountability Programme (Savi), Mobilising for Development ( M4D). 4.       Actively support DFID Nigeria's big push on results for girls and women providing implementation support for DFID Nigeria's Gender Strategy within the Northern Nigeria Team, as well as the Voices for Change programme. Develop an effective working relationship with Girlhub to promote adolescent girls' empowerment. 5.       Lead coordination and coherence of DFID Nigeria's work on Violence against Women and Girls (VAWG). 6.       Support mainstreaming of core social development agendas into DFID Northern Nigeria strategy, strategic discussion papers, analysis, results framework and six monthly reviews. Support DFID's broader SD agenda and the work of the SD cadre. 7.       Effectively influence the approach of Government officials, development partners, civil society and general public through developing effective relationships and representing DFID at high level policy and programme discussions in Northern Nigeria. 8.       Help drive forward DFID policy and programme objectives in Kano State including on results, influencing, programme coordination and policy analysis working closely with the DFID Kano state representative. 9.       Contribute to DFID Nigeria and DFID Northern Nigeria Office Management on corporate requirements for correspondence, briefings, reporting, preparations for high level visits, communications and core agendas e.g. Value for Money and Results. Reporting line: The post holder will be a member of DFID Northern Nigeria Office, Kano, and the Governance and Social Development (GSD) Team in Abuja. She/he will jointly report to Deputy Head of DFID Northern Nigeria and the Senior Social Development Adviser in Abuja. At least 70% time will be spent on core SD agendas and up to 30% on broader Northern Nigeria team objectives. Qualification and Experience The successful candidate is expected to have the following qualifications, technical competencies and behavioural competencies. Qualifications: a. Minimum of a Masters level qualification from an internationally recognised University in Gender, Social Development or related Social Policy field. b. Significant proven practical experience of providing social development advice to programmes and policy with development partners or service providers is essential c. Experience of design, management budgets and results' delivery of SD development programmes. d. Proven cultural, social and political sensitivity of working in Northern Nigeria, including with girls and women, with a good working knowledge of Hausa. Technical competencies: Primary competencies 1.       Experience of conducting social and political analysis and applying it to policy and programmes in Nigeria is essential 2.       Understanding and application of poverty, vulnerability and exclusion to inform programmes and policy in Nigeria is essential. 3.       Proven track record of understanding of the local context and influencing change is essential Specialist competencies 4.       Ability to demonstrate a degree of specialist knowledge and results in at least one of the core areas: gender equality and women's and girls' empowerment; empowerment and accountability; social protection and cash transfers Applied knowledge and skills 1.       Ability to demonstrate the application of primary and specialist competencies to at least one of the following wider DFID development priorities:- delivering the MDGs; governance, justice and security; growth and private sector development; conflict and peace building Behavioural Competencies: 1.       Make effective decisions: break down and simplify complex data, policy documents and similar information on social development issues; assess and interpret information to identify main issues and to inform non-technical colleagues. 2.       Deliver at pace: ensure tasks are done to the required standard and deadlines; plan work to meet individual, team and office-wide objectives, achieve high quality and value for money. 3.       Lead and Communicate: communicate clearly both orally and in writing, using appropriate language; communicate on a range of issues to diverse internal and external audiences. 4.       Collaborate and Partner: excellent team player; work effectively with government, development partner, civil society and private sector stakeholders, including traditional and religious leaders; build good relationships for partnership, implementation, and support for DFID Programmes. 5.       See the bigger picture: develop an in-depth understanding and knowledge of how the role fits and supports organisational objectives and wider public needs. Scan the political context and take account of wider impacts to develop long term implementation strategies that maximise opportunities and minimise risks. Remuneration: DFID offers a competitive salary and benefit package. The current salary for this position (graded A2L) full time per annum is between N9, 479,244 and N20,508,178.00 inclusive of local taxes. DFID policy is that new recruits start at the scale minimum but an exceptional candidate maybe offered a higher salary and benefits package, with proportionate increase in the stretch of the job description. How to apply: 1.       The successful candidate will be assessed against the qualifications, technical competencies and behavioral competencies, as outlined above. 2.       Qualified and interested candidates for this position should send an e-mail DFIDNigeriarecruiting@dfid.gov.uk to obtain the full job description, the application form and to request further information. 3.       Your completed application form should be sent electronically to  DFIDNigeriarecruiting@dfid.gov.uk by 12 noon on 6th September 2013. No applications will be accepted after deadline. 4.       Interviews will take place 18 and 19 September in DFID Abuja. DFID Nigeria is an equal opportunities employer. Applications are welcome from Nigerians regardless of age, ethnicity, religious beliefs, sexual orientation, gender or disability. The appointment will be under local terms and conditions and is subject to medical and security clearances. Only shortlisted candidates will be contacted and will be invited to join the next stage of the assessment process

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