Hot Nigerian Jobs

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Hot Nigerian Jobs Hottest Nigerian job listing and career portal, search and find latest jobs in nigeria. Find high and low profile Nigerian jobs // via fulltextrssfeed.com Entry Level Entry Level Call Center Agent at Interra Networks Limited 1:59:58 AM Interra Networks is an Information & Communications Technology (ICT) company located in Abuja, Nigeria. From here we provide information technology-enabled services to the public and private sector. Our services include Business Process Outsourcing (BPO), Software Development, Customer Relationship/Retention Management and System Integration Solutions. Our BPO services provide our customer with work-class, convenient, reliable and cost-effective contact Centre, Technical Helpdesk arid Document Management solutions. We are growing and looking for qualified and outstanding individuals to join our family to fill the vacant position Job Title: Entry Level Call Center Agent ID: 138 Location: Enugu Description Dealing with company clients through calls, chats, emails etc Job Skill Computer literate with solid familiarity with Windows and MS Office suite Excellent oral and written communication and interpersonal skills Excellent problem-resolution skills. Ability to learn, retain and apply large amounts of product, procedure, policy and system information. Ability to meet established productivity, effectiveness, training and quality goals. Ability to work in a highly-structured environment - take scheduled lunches and breaks, Flexibility in responding to change or business needs. Ability to accommodate non-traditional work schedules. Time management. Good customer care skills. Ability to understand individual differences of customer, Language abilities of the agent, problem solving skills, assuring assurance, telephone skills. Copied: www.hotnigerianjobs.com Language Skill English, Housa, Yoruba and Igbo Responsibilities Reports directly to the Team leads Answer phone and reply emails to respond to general customer enquiries / complaints. Project a professional company image through phone / email interaction and resolve all customers' / caller' complaints and issues. Provide callers / customers with appropriate and correct information, manage length / duration of calls and generate customer satisfaction. Manage difficult customer situations and transfer calls to appropriate persons when necessary Update exiting customers' data base with changes and the status of each customer and recommend process improvements Ensure that the clean room policy is observed. Agent should ensure that they have a good knowledge of the clients and company product. Copied from: www.hotnigerianjobs.com Requirements Years Of Experience: Entry Level Minimium Qualification: H.N.D. - Higher National Diploma Additional Requirements Accurate comprehension, interpretation and capturing of information Accuracy and timely response to calls Process adherence Attitude to work Call handling Application Closing Date 28th October, 2013 Method of Application Interested and qualified candidates should Click here to apply online Sometimes it is difficult tracing back cherished posts. Now it is as easy as saving Favourite Posts and retrieving them by simply clicking My Favourite Posts at the top login bar. To enable us match your favourite posts with your name, you need to register a free account with hotnigerianjobs.com. You can use your facebook to Register or Login, just click the facebook button below: Login with Facebook OR, use our system to Login by Clicking here or Register by Clicking here

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