JOB NUMBER 1907833
POSTED POSITION TITLE HR Operations Manager- West & East Africa
CITY IIkoyi - Lagos
POSTAL CODE 101233
ROLE SUMMARY/PURPOSE
As a key member of the GE Africa HR Operations team, the West & East Africa HR Operations Manager will provide strategic and tactical leadership within a shared services environment. The position will drive operational excellence and provide HR shared services to GE businesses within the sub regions, with a focus on compliance to GE policies and local legislation.
ESSENTIAL RESPONSIBILITIES
Key responsibilities of the role include:
Strategic Leadership -
Increase scope/market coverage of shared services across all GE businesses and countries within the sub regions.
Ensure that the HR Operations team, structures, processes and systems are aligned to deliver key objectives efficiently and effectively.
Drive strong simplification agenda online with global enterprise standards.
Ensure that all HR Operations costs are aligned to and do not exceed the approved annual operating plan/budget.
Operational & Service Excellence -
Lead HR Operations services: on-boarding, off boarding, employee and HR life cycle changes, ensuring timely and accurate delivery of all services.
Ensure all employee benefits are administered efficiently and in accordance with the relevant policies.
Coordinate with functional partners and third party suppliers to deliver on local benefits.
In partnership with the Payroll Leader, ensure that payroll is processed in an accurate and timely manner.
Maintain document management/retention standards and practices, inclusive of personnel files as per GE policies and country legislation.
Create a continuous improvement service culture, proactively identifying processes for improvement and driving change with a view to responding to business requirements and supporting business growth. Work closely with cross-functional teams to implement effective solutions.
Monitor operational performance metrics, identify and act on any trends or problems to maintain and improve performance levels for assigned process.
Compliance & Controllership -
Ensure compliance to all internal and local legislative requirements.
Drive compliance within processes and ensure process controls are in place as appropriate.
People Management & Development -
Ensure that the HR Operations team is appropriately aligned and relevant skills are in place to deliver on organizational goals.
Champion training and induction for new HR Ops team members and role changes, identify training needs, develop training plans, coordinate training and induction activities.
Ensure that all team members understand their roles and responsibilities and are performance managed accordingly.
Drive and enhance employee engagement.
Relationship Management -
Ensure that customer requirements are delivered within the agreed SLAs and timelines.
Manage the relationship between GE and 3rd party suppliers/vendors to ensure excellent service delivery to all customers.
Maintain knowledge of operating environment and liaise with key stakeholders (HR Managers, Business Leaders, and COE Leaders) to keep a- of business activities/needs in an effort to identify opportunities to support business needs.
Develop strong working relationship with the HR community, ensuring effective communication and early identification of requirements and service issues, including follow up on complaints.
Measure end customer satisfaction, develop action plan to mitigate any operational risks or to resolve escalated issues.
Qualifications/Requirements Relevant university degree / related qualification.
People management experience in a matrixed and service orientated operational environment.
Knowledge of West and East Africa labour regulations.
Strong track record of building, leading & developing a high-performing team through engaged and passionate leadership.
Process improvement mind-set, understanding of key operational processes.
Proven record of operational metric management skills, to include analysis, identifying trends, making timely decisions and taking appropriate action along the way.
Budget & resource management skills.
Cultural awareness & sensitivity: ability to flex style to suit differing cultural norms.
Demonstrated organizational skills, high standard of accuracy, an attention to detail, and excellent follow-up skills.
Proficient IT skills including Excel, Word and Outlook.
Ability to anticipate and resolve challenges.
Effective interpersonal & influencing skills; proven ability to develop and maintain team and client relationships, both in immediate and remote contexts.
Comfortable delivering against quantitative and qualitative performance metrics.
Demonstrated project ownership and accountability.
Fluency in local language and English, with professional verbal & written communication skills.
Confidentiality and controllership mindset.
DESIRED CHARACTERISTICS
Green belt six sigma certification or other quality certification.
Project Management experience with capability to drive change.
Proficiency in Oracle
Experience of leading an operational team in a HR shared services environment
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