Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel
Etisalat Nigeria is recruiting to fill the below position:
Specialist Customer Intelligence
Job Summary Gather and analyse data on Etisalat's customers' experiences across all touch points.
Principal Functions
Support the design of experiences with both emotional and rational/tangible benefits
Keeping up with customer experience best practices in the telecommunications industry with the ability to adopt/ implement accordingly.
Assist in monitoring competitor activity with regards to customer experience management
Maintain accurate records of customer experience intelligence as gathered from diverse sources including research, systems-based information sources
Maintaining the Customer Intelligence database to ensure availability of data.
Customer Email and Alternate sources capture from diverse sources for CEM initiatives.
Provide monthly customer Segmentation analysis report.
Monitoring and data validation of monthly customer Priority Routing process.
Production and deployment of How-to-videos for Customer education.
Project Management and production of the Voice of the Customer (VoC) videos
Social Media monitoring and Reporting. (Twitter, Facebook and online).
Responsible for all CEM email broadcast communications to customers.
Data and Decision support for all CEM initiatives.
Perform any other duties as assigned by the Manager, Customer Experience
Educational Requirements
First degree or its equivalent in a relevant discipline.
Experience, Skills & Competencies
Three (3) to five (5) years relevant work experience.
Excellent understanding of Relational Database Management Systems (RDMS)
Possess strong data analysis and reporting skills.
Ability to translate data into actionable insight and a coherent strategy for the unit or department
Able to co-ordinate teams across the business to creatively resolve issues, both reactively and proactively.
Well organised with a systematic approach to work and close attention to detail
Passionate and driven to improve the customer experience
A completer finisher with a track record on time delivery to high standards.
Method of Application Interested and qualified candidates should Click here to apply online.
Oando Plc is one of Africa's largest integrated energy solutions providers with a proud heritage. It has a primary listing on the Nigerian Stock Exchange and a secondary listing on the Johannesburg Stock Exchange.With shared values of Teamwork, Respect, Integrity, Passion and Professionalism (TRIPP), the Oando Group comprises six companies who are leaders in their market. At Oando, we always on the look out for highly skilled, enthusiastic and dedicated people who can contribute to our continuing success.
Oando Nigeria Limited is recruiting for the position of:
Organisational Relationships Directly Reports to: Regional Manager Indirectly Reports to: Head Sales Supervises: Dealers, Station Managers & Station Attendants
Job Summary The Branch Manager (Combined) is responsible for relationship management, marketing, sales, customer account management in the branch as well as developing and executing plans to meet the set targets in volume and margin within retail outlets in the branch:
The role is responsible for:
Initiating and marketing Oando's Products to assigned commercial customers ensuring prompt collection of cash while ensuring each customer remains within approved credit terms/TAR limits
Effectively manage retail outlet dealers to achieve the set objectives for stations in the branch
Ensure that the assets of the Company in the retail outlets are optimally utilized to guarantee maximum and faster returns on investment.
Driver established health & safety practices and ensure enforcement at the stations
Ensure availability of accurate and complete documentation for all insurance claims
In addition, the Branch Manager (combined) is responsible for ensuring the continued profitability and growth of business from each customer account managed and also serves as the liaison officer of the Company in his/her location in terms of relationship management of government agencies; regulatory bodies and other stakeholders.
Specific Duties & Responsibilities
Effectively plan and allocates targets to all the stations.
Ensures that stations orders are followed up with CCU to avoid stock out
Effectively manage each customer account to ensure the sales targets are fully achieved
Offer efficient and effective supervision including guidance to dealers while initiating business plan / move to achieve individual outlets set targets
Actively seek to develop new retail channel business off the forecourt
Maintain updated / comprehensive data on each dealer and conducts regular appraisals on dealers.
To monitor competitors activities and provide useful information including statistics that will promote company activities
Ensure that company policies are strictly adhered to in the running of retail outlets as detailed out in the Retail management procedures.
To prepare and timely submit monthly sales report and others as may be required from time to time
Acquire new retail outlets based on the pre-determined criteria & strategy.
Key Performance Indicators
% increase in Sales Volume, Margin &Turnover of stations.
Achievement of volume, revenue cost and margin target.
% decrease / elimination of TAR in stations.
No of new retail outlets acquired / affiliated and developed
Quality, Timeliness and accuracy of sales & situation reports and proposal articulation.
Achievement of EHSQ targets set for the retail outlets
% Profit generated from new products / services / channels in a given time period
Quality of service rendered to customers and stakeholders
Qualifications & Experience
A good 1st degree from recognised University
3 years Post-NYSC.
Knowledge & Skills Required
Analytically-minded.
Ability to work with little or no supervision
General Business Knowledge
Highly mobile and strong driving proficiency.
Demonstrated Relationship Management
Innovative
Entrepreneurial
Customer focus/orientation
Result orientation
PC Utilization (Excel, Word, Power Point)
Method of Application Interested and qualified candidates should Clickhere to apply online. Deadline: 5 April, 2014
CUSTOMER SERVICE/CALL CENTER AGENTS WANTED NATIONWIDE
Are you looking for a customer service/call center jobs that pay up to 90,000 monthly? Guaranteed Job placement opportunity after 2 weeks training Come to 77, Opebi Road, Vcare building, opposite First Nation (1stFloor). Salvation Bus Stop, Opebi Ikeja.Lagos Or call Sarah/Seun: 08145660121 Bukola/David: 08147162090 Ayo/Adeola: 08092298673
Massive Recruitment of BRT Drivers in Lagos (Over 100 Positions)
Bashlek Investment Limited is recruiting massively to fill driving positions in a Bus Rapid Transit (BRT) company in Lagos. BRT is a transport option, which relies on the use of dedicated 'interference' free segregated lanes to guarantee fast and reliable bus travel. The BRT buses run on physically segregated lanes and thus make them run faster in a situation where there is traffic congestion. It is one of the several options available for tackling the huge public transport predicaments of Lagos.
Drivers
Requirements
Minimum of SSCE/O'Level Certificate.
Minimum of 1 year experience driving buses.
Driving Licence.
Method of Application Interested and qualified candidates should send CVs to: you4olatayo@myway.com
Genesis Deluxe Cinemas (GDC) is one of Nigeria's leading cinema developers and operators of multiplex cinemas in Nigeria. GDC is part of the Genesis Group, a Nigerian based conglomerate established in 1991 with its key focus on hospitality. The Genesis Deluxe brand and company was launched onto the Nigeria market in 2008 in Lagos. Since then, Genesis Deluxe Cinemas has grown to 3 cinemas with 15 screens and over 2000 seats. By the month of December 2011, the company had served over 50 million customers.
Genesis Deluxe Cinemas has cinemas located in Lagos, Port Harcourt and Vibrant Enugu. Our strategy to continue to grow in all major cities of the country will have us opening in more locations.
GDC is recruiting to fill the position of:
Business Development Manager
Role
The Business Development Manager works to improve an organization's market position and achieve financial growth.
The Business Development Manager works in a senior sales position within the company.
It is his/her job to work with the internal team, marketing staff, and other managers to increase sales opportunities and thereby maximize revenue for the organization.
Responsibilities The Business Development Manager is responsible for handling the 3 M's acronym (Marketing, Movies and Media) for Genesis Deluxe Cinemas.
Marketing
Build alternative revenue streams. Identifies business opportunities, negotiate and closes.
Business deals and maintains extensive knowledge of current market conditions.
Drive commercial revenue through the various existing platforms of Onscreen, LCD and Movie guide advertising, staff branding, group booking, etc
Create customer loyalty programs to retain existing customers.
Develop products and packages to ensure continuance in rise of patronage in all locations.
Movies
Liaise with distributors on selection of movies
Liaise with movie studios and media houses for publicity
Ensure the Censorship of all movies.
Work with studios to publicize and create awareness for movies.
Media
Social Media Coordination such as BBM, Twitter, Facebook, Instagram, Linkedin, etc. ensure constant connection develops between GDC and its customers.
Maximize existing opportunities from partnership with Radio stations, TV stations, Telecoms and Print media and establish new relationships.
Requirements
Degree in Business Management or any related field with 5- 7 years of relevant business development experience
Strong client relationship management and development aptitude.
Possess solid presentation skills.
Have a desire to make a significant contribution to a rapidly growing organization
Proficient in English communication
Ages btw 29 - 35yrs
Proven ability to work independently.
Accountant
Responsibilities:
Careful monitoring of each financial transaction with additional emphasis on how these transactions affect the general setting of the company.
Provide financial reports and financial management services
Use data for additional responsibilities such as taxation, spending and earning reports
Work with the auditor to make ensure spending is done. according to the law and the organization's specifications
Creation of reports that would update the unit of its financial standing
Qualifications and Requirements:
Minimum of a degree in a relevant discipline
1-3 years experience
Must be a chartered accountant
Not more than 35 years of age
Method of Application Interested candidates should forward their Cover Letters and Resumes/CVs to: jobs@gdcinemas.com Deadline: 30 April, 2014
Riders for Health is an international not-for-profit NGO working to improve the capacity and efficiency of health care delivery platforms in Africa. Our vision is a world in which health care reaches everyone, everywhere. Our mission is to make the 'last mile' the most important mile in health care delivery: creating, showing and sharing the solutions for achieving truly equitable health care. RFH is recruiting to fill the following vacancies: The positions are based in Abuja.
Workshop Manager
Role Description: The successful candidate works under the direct supervision of the Operations Manager. The Workshop Manager is responsible for managing the vehicle management unit, overseeing all technical work, the supply chain of replacement parts, local marketing as well as the overall administration and financial management of the unit.
Qualifications:
He/ She must possess a first degree (BSc/HND) in Mechanical Engineering
Must possess minimum of five (5) years post NYSC working experience.
Must possess good knowledge of microsoft office especially excel.
Good workshop supervisory or management experience is essential
Responsibilities:
Manage, organize and control an efficient mechanical engineering workshop including the management of Technicians and Graded Workers
Manage, plan, control and organize the planned preventative and corrective mechanical maintenance on all clients' fleet and other equipments in order to maximize their lifespan and ensure safety.
Allocate work on a daily basis to the technicians, monitoring progress and inspecting completed work to ensure the required standards are achieved.
Manage unplanned work resulting from breakdown and emergencies, making sure they are dealt with in efficient manner by prioritizing.
Human Resources Officer
Role Description: The successful candidate will report to the Country Director
Qualifications:
He/ She must possess a first degree (BSc/HND) in any field with minimum of 2-5 years working experience (Experience in NGO/development organizational setting an added advantage)
Must be computer literate and able to use HR software
Must possess a high level of integrity and responsibility.
Must possess excellent planning and organisational skills.
Responsibilities:
Ensure that all statutory meetings in the organization are serviced and serve as Secretary to the Management meetings and put effect to all Management decisions and communicate to staff
Proper maintenance of office building and equipment including insurances,
Handle all staff matters which includes recruitment, deployment, discipline, leave matters, staff group insurance, maintenance of staff records, and ensuring adherence to the organization's rules and regulations
Facilitate the conduct of annual performance appraisals for all staff.
Advise employees on new policy changes and implement all HR deliverables. Must be conversant with the Nigerian Labour Law.
Method of Application Interested candidates should forward their CVs and application in word format using the position applied for as the subject of the email to Nigeria@riders.org not later than one (1) week of this publication. Deadline: 28 March, 2014
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