marketing techniques to provide reproductive health care and allied services. MSION's goal is to meet the needs of underserved Nigerians and dramatically improve access and use of a range of reproductive health services.MSION is part of Marie Stopes International's Global Partnership which is in over 42 countries worldwide.
Centre Receptionist
Reporting to: Centre Coordinator
Duration of contract: 2 years (renewable)
Probationary period: 6 months
Responsibilities
- Encourage a commitment to accommodating clients' special needs such as flexibility of working hours.
- Maintain strict privacy and confidentiality to generate demand for MSION services.
- Have a public relations and promotional role with colleagues, MoH and the general public
- Timely collate and submit centre report to the centre team
- Monitor monthly client numbers and income generated and in collaboration with the centre team make appropriate recommendations to meet income to cost targets.
- Manage the front desk at the centre to promote and maintain a welcoming, friendly, professional and efficient atmosphere for all clients in the centre to ensure client satisfaction at all times.
- Assist to provide counselling on core MSION Clinical services at the centre.
- Receive, receipt and bank all service income in the centre on daily basis.
- Assist with all administrative and financial responsibilities (record keeping and petty cash management) in the centre.
- Manage and document clients' complaints professionally
- Adequate inventory and stock management knowledge and experience
- Keep record in the centre using the approved formats to ensure tidy medical records and registers
- Keep the Centre and its surroundings tidy, neat and clean at all times
- Make proper use of available information systems in MSI to facilitate service delivery & trainings
- Assist with client statistics and data relating to clinical issues for analysis.
- Take record of all referrals from the referral networks
- Lead all online client booking and follow up
- Collate and update all client data including phone numbers, contact addresses and email addresses.
- Support documentation of case studies
- Ensure all information materials are regularly available on display in the clinic and given to all clients that comes into the clinic.
- Carry out any other lawful duties assigned by the Centre Manager.
Qualifications and requirements
. Must have at least GCE O'level /SSCE certificate or higher.
. At least 1-year post-graduation experience working in a similar role [ESSENTIAL]
. Experience of working in a clinical environment [ESSENTIAL]
. Good computer skills (Microsoft Word, Excel). [ESSENTIAL]
. Excellent client interaction skills (ESSENTIAL)
. Customer focused with good interpersonal skills
. Outstanding written and verbal communication skills. [ESSENTIAL]
. Articulate and analytical with attention to detail.(ESSENTIAL) . Passionate about maternal health
Outreach Clinicians (Nurse/Midwife)
The post holder is required to demonstrate: initiative; energy; persistence; results orientation; drive; integrity and discretion; enthusiasm; and commitment to personal development to further MSI's partnership mission of enabling individuals to have children by choice not chance.
Job Title: Outreach Clinicians (Nurse/Midwife)
Location: Bauchi
Reporting to:Outreach Team Leader
Duration of contract:5 months (renewable)
Probationary period: 2 months
Responsibilities:
General
· To give high quality client-focused care in all services rendered to clients.
· To support MSN in its Goal and Objectives where appropriate.
· To support and implement core MSI values within the centre, such as de-medicalization, task shifting, client focus, no blame culture, non-hierarchical management and marketing
· To participate fully in MSN Institutional strengthens and Capacity Building activities where appropriate.
Partnership and network building
· Assist to oversee the work schedules & Strengths of all clinical team working within the centres and outreach.
· Encourage a commitment to accommodating clients' special needs such as flexibility on working hours, strict privacy and confidentiality to generate demand for MSIN services.
· Have a public relations and promotional role with colleagues, NHS and the general public
· Identify appropriate training needs within clinic centre teams and, in consultation with the
· Centre Manager, arrange for appropriate trainings and induction of new teams.
· Timely collate and submit incidence reports to the centre coordinator
· Monitor monthly outreach results and in collaboration with the centre coordinator and make appropriate recommendation to meet set targets.
Clinical Responsibilities
· Provide core MSIN Clinical services including
· Professional management of client complaints and/or clinical incidences both at the outreach and at the centre
· To work closely with other clinical team members in service delivery especially in delegated areas of duty.
· To promote the concept of family planning through health education.
· To provide high quality family planning counselling and method provision while respecting client's rights.
· To assist in compilation of data and preparation of reports including reports of serious incidents.
· To assist in keeping the clinical equipment and facilities clean and in good working condition.
· Adequate and timely requisition of items, stock management and record keeping
· To support MSN in achieving its various targets.
· To perform any other duties as may be required by the Line Manager.
Communication and administration
· Keep and manage records of all outreach activities including minutes of teams meetings.
· Ensure formal communications with the various health partners are properly documented
· Follow up on all clients complaints relating to any of the MSIN services and make recommendations.
· Make proper use of available information systems in MSI to facilitate service delivery & trainings
· Assist the Marketing Team with interviews relating to clinical issues to protect MSIN reputation.
· Manage and properly account for all MSIN resources and properties at the outreach
Qualifications:
- Must have a recognised clinical qualification in Midwifery, nursing or Community Health.
- Must be registered with a recognised local clinical professional body in Nigeria and of good Standing
- Must have requisite experience to work with minimum supervision
Skills and Experience
- At least 1 year post-graduation experience in a clinical position [ESSENTIAL]
- Experience of working in Sexual and Reproductive Health [ESSENTIAL]
- Excellent provider-client interaction skills (ESSENTIAL)
- Outstanding written and verbal communication skills. [ESSENTIAL]
- Work experience with Nigeria Health Service and/or an INGO (DESIRABLE)
- Articulate and analytical with attention to detail.(ESSENTIAL)
- Knowledge of health delivery system in Nigeria(DESIRABLE)
- Must be multi-skilled
- Must have requisite experience to work with minimum supervision.
Attitude / Motivation:
- Sympathetic to women and men seeking Family Planning and Reproductive Health services [ESSENTIAL]
- Be able to work on own initiative and at longer periods.
- Customer focused with good interpersonal skills to engage with people at all levels -government, donor and community
- Passionate about maternal health
- Motivates team members to deliver high quality service and results
- Team player Self-motivator and able to motivate others to achieve results.
Method of Application
Interested candidates should apply by email with CV and suitability statement as a single attachment to recruitment@mariestopes.org.ng not later than Friday 4th September 2015.MSION is an equal opportunities employer.
The subject of the email should be the POSITION TITLE / LOCATION and the CV/Suitability statement should be addressed to the Human Resources Manager and saved in the applicant's full name. Only shortlisted candidates will be contacted
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