Marie Stopes Nigeria (MSION) is a results-orientated Social   Business, which uses modern management and
   marketing techniques to provide reproductive health care and   allied services. MSION's goal is to meet the needs of underserved Nigerians and   dramatically improve access and use of a range of reproductive health   services.
MSION is part of Marie Stopes International's Global   Partnership which is in over 42 countries worldwide.
    Centre   Receptionist
     
    Reporting to: Centre Coordinator
    Duration of contract: 2 years (renewable)
    Probationary period: 6 months
    Responsibilities
    - Encourage a commitment to accommodating   clients' special needs such as flexibility of working hours.
- Maintain strict privacy and confidentiality to generate   demand for MSION services.
- Have a public relations and promotional role with colleagues,   MoH and the general public
- Timely collate and submit centre report to the centre   team
- Monitor monthly client numbers and income generated and in   collaboration with the centre team make appropriate recommendations to meet income   to cost targets.
- Manage the front desk at the centre to promote and maintain a   welcoming, friendly, professional and efficient atmosphere for all clients in the   centre to ensure client satisfaction at all times.
- Assist to provide counselling on core MSION Clinical services   at the centre.
- Receive, receipt and bank all service income in the centre on   daily basis.
- Assist with all administrative and financial responsibilities   (record keeping and petty cash management) in the centre.
- Manage and document clients' complaints   professionally
- Adequate inventory and stock management knowledge and   experience
- Keep record in the centre using the approved formats to   ensure tidy medical records and registers
- Keep the Centre and its surroundings tidy, neat and clean at   all times
- Make proper use of available information systems in MSI to   facilitate service delivery & trainings
- Assist with client statistics and data relating to clinical   issues for analysis.
- Take record of all referrals from the referral   networks
- Lead all online client booking and follow up
- Collate and update all client data including phone numbers,   contact addresses and email addresses.
- Support documentation of case studies
- Ensure all information materials are regularly available on   display in the clinic and given to all clients that comes into the   clinic.
- Carry out any other lawful duties assigned by the Centre   Manager.
Qualifications and requirements
    . Must have at least GCE O'level /SSCE certificate or   higher.
    . At least 1-year post-graduation experience working in a   similar role [ESSENTIAL]
    . Experience of working in a clinical environment   [ESSENTIAL]
    . Good computer skills (Microsoft Word, Excel).   [ESSENTIAL]
    . Excellent client interaction skills (ESSENTIAL)
    . Customer focused with good interpersonal skills
    . Outstanding written and verbal communication skills.   [ESSENTIAL]
  . Articulate and analytical with attention to   detail.(ESSENTIAL) . Passionate about maternal health
      Outreach Clinicians   (Nurse/Midwife)
     
    The post holder is required to demonstrate: initiative;   energy; persistence; results orientation; drive; integrity and discretion;   enthusiasm; and commitment to personal development to further MSI's partnership   mission of enabling individuals to have children by choice not   chance.
  Job Title: Outreach Clinicians (Nurse/Midwife)
  Location: Bauchi
  Reporting to:Outreach Team Leader
  Duration of contract:5 months   (renewable)
  Probationary period: 2 months
  Responsibilities:
  General
  · To give high quality client-focused care in all services   rendered to clients.
  · To support MSN in its Goal and Objectives where   appropriate.
  · To support and implement core MSI values within the centre,   such as de-medicalization, task shifting, client focus, no blame culture,   non-hierarchical management and marketing
  · To participate fully in MSN Institutional strengthens and   Capacity Building activities where appropriate.
  Partnership and network building
  · Assist to oversee the work schedules & Strengths of all   clinical team working within the centres and outreach.
  · Encourage a commitment to accommodating clients' special   needs such as flexibility on working hours, strict privacy and confidentiality to   generate demand for MSIN services.
  · Have a public relations and promotional role with   colleagues, NHS and the general public
  · Identify appropriate training needs within clinic centre   teams and, in consultation with the
  · Centre Manager, arrange for appropriate trainings and   induction of new teams.
  · Timely collate and submit incidence reports to the centre   coordinator
  · Monitor monthly outreach results and in collaboration with   the centre coordinator and make appropriate recommendation to meet set   targets.
  Clinical Responsibilities
  · Provide core MSIN Clinical services including
  · Professional management of client complaints and/or clinical   incidences both at the outreach and at the centre
  · To work closely with other clinical team members in service   delivery especially in delegated areas of duty.
  · To promote the concept of family planning through health   education.
  · To provide high quality family planning counselling and   method provision while respecting client's rights.
  · To assist in compilation of data and preparation of reports   including reports of serious incidents.
  · To assist in keeping the clinical equipment and facilities   clean and in good working condition.
  · Adequate and timely requisition of items, stock management   and record keeping
  · To support MSN in achieving its various targets.
  · To perform any other duties as may be required by the Line   Manager.
  Communication and administration
  · Keep and manage records of all outreach activities including   minutes of teams meetings.
  · Ensure formal communications with the various health   partners are properly documented
  · Follow up on all clients complaints relating to any of the   MSIN services and make recommendations.
  · Make proper use of available information systems in MSI to   facilitate service delivery & trainings
  · Assist the Marketing Team with interviews relating to   clinical issues to protect MSIN reputation.
  · Manage and properly account for all MSIN resources and   properties at the outreach
  Qualifications:
  - Must have a recognised clinical qualification   in Midwifery, nursing or Community Health.
- Must be registered with a recognised local clinical   professional body in Nigeria and of good Standing
- Must have requisite experience to work with minimum   supervision
Skills and Experience
  - At least 1 year post-graduation experience in   a clinical position [ESSENTIAL]
- Experience of working in Sexual and Reproductive Health   [ESSENTIAL]
- Excellent provider-client interaction skills   (ESSENTIAL)
- Outstanding written and verbal communication skills.   [ESSENTIAL]
- Work experience with Nigeria Health Service and/or an INGO   (DESIRABLE)
- Articulate and analytical with attention to   detail.(ESSENTIAL)
- Knowledge of health delivery system in   Nigeria(DESIRABLE)
- Must be multi-skilled
- Must have requisite experience to work with minimum   supervision.
Attitude / Motivation:
  - Sympathetic to women and men seeking Family   Planning and Reproductive Health services [ESSENTIAL]
- Be able to work on own initiative and at longer   periods.
- Customer focused with good interpersonal skills to engage   with people at all levels -government, donor and community
- Passionate about maternal health
- Motivates team members to deliver high quality service and   results
- Team player Self-motivator and able to motivate others to   achieve results.
Method of Application
  Interested candidates should apply by email with CV and   suitability statement as a single attachment   to recruitment@mariestopes.org.ng not later than Friday   4th September 2015.MSION is an equal opportunities   employer.
  The subject of the email should be the POSITION TITLE   / LOCATION and the CV/Suitability statement should be addressed   to the Human Resources Manager and saved in the applicant's full   name. Only shortlisted candidates will be contacted
     
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