Job Summary
Ensure the effective and efficient operations of assigned Experience Centre
Principal Functions
- Manage selling and customer service activities in assigned Experience Centre and train Retail Advisors on service delivery procedures to optimize and sustain sales performance, profitability and customer satisfaction
- Initiate and manage relationships with internal and external customers
- Ensure resolution of customer queries/ complaints received at Experience Centres and implement measures aimed at guaranteeing optimal customer satisfaction
- Liaise with the Distribution team to ensure maintenance of optimal stock levels in assigned Experience Centre
- Handle administrative duties in assigned Experience Centre and escalate issues to relevant units/ departments where necessary
- Facilitate the provision of after-sales support to customers
- Facilitate the conduct of periodic stock counts and perform spot checks to ensure minimal occurrence of stock losses
- Ensure proper maintenance of all equipment and fixtures in assigned Experience Centre
- Ensure compliance with all health, safety, security and emergency policies and procedures
- Liaise with relevant personnel to facilitate trainings for Retail Advisors in assigned Experience Centre as required
- Attend team/ divisional/ departmental meetings as required
- Provide guidance and manage the performance of subordinates
- Prepare/ compile agreed periodic activity and performance reports for the attention of the Manager-Regional Retail Sales
- Perform any other duties as assigned by the Manager-Regional Retail Sales
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Educational Requirements
First degree or equivalent in any discipline
Experience,Skills & Competencies
Between three (3) and five (5) years directly relevant post-NYSC work experience, preferably in a service environment
via http://www.naijajobsdaily.com/2013/07/shop-managerexperience-centre-oyibgbong.html
