Key AccountabilitiesImplement Customer Service policies, procedures and standards for all business units of the GroupKeep up to date with changes and improvements with the Group's products and services, and inform customers accordinglyMonitor operations in all business units to ensure that customers receive excellent serviceLogs customers' complaints such as security, theft, accident issues to the Head of DepartmentWork with Human Resource Department to organize programmes to train staff on high level customer service deliverySkills/ CompetenciesAbility to work under pressure, take and provide feedback in a pleasant and positive mannerMust have very good interpersonal, problem solving and customer service skills and sound grasp of the Group's Business Philosophy, products end services, skills and deliver work effectivelyQualificationsBSc or HND in Social Science Discipline Experience in sales of power product and servicesMembership of professional bodies (e.g. Customer Care Institute) will been added advantage
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