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Naija Jobs Daily News & Entertainment Blog // via fulltextrssfeed.com Career at Association for Reproductive and Family Health (ARFH) Thursday, July 14, 2016 10:59 AM Gist Naija Association for Reproductive and Family Health(ARFH) is one of the leading Nigerian Non-Governmental Organizations implementing programs for improving Reproductive Health and Family planning (RH/FP), Care and Treatment of HIV/AIDS, Tuberculosis (TB) and Malaria etc. We offer professional opportunities for career advancement, good working environment and competitive remuneration. We seek applications from qualified persons for the following positions in a Bill and Melinda Gate Foundation funded -Nigerian Urban Reproductive Health Initiative (NURHI) Phase 2 project.   Specific Responsibilities Coordinate and facilitate RH/FP service delivery (quality and systems strengthening) and other related activities in project anchor sites and respective satellite sites. Liaise with State RH/FP team and other relevant government representatives (LGA health team) to facilitate quality improvement/health system strengthening activities Coordinate training activities at the site level with oversight from the Quality Improvement team lead & Advisor Establish, monitor and report on FP commodity availability and security in the project facilities Support capacity building of service providers in the facilities and at State levels Collaborate with local partners and facilitate review meetings, addressing gaps, etc. among FP service providers Promote the integration of FP into RH programmes and other relevant units including HIV/AIDS in the facilities Prepare and submit detailed progress reports on project activities on quarterly, bi-annual or annual basis to the Quality Improvement Advisor Ensure the prudent use of funds in the implementation of project activities as set out in the project plan Ensure adherence to project policies and guidelines on all the component parts with specific focus on Quality Improvement/Health System Strengthening Coordinate all quality improvement activities closely with site based managers Play complimentary roles to the project Clinic Service Manager in coordinating RH/FP activities Participate actively in any other duties assigned by the Quality Improvement Advisor, State Team Leaders, Deputy Project Director and Project Director Qualifications Applicants must be A Registered Nurse (RN), Registered Midwife (RM). Possession of a B.Sc degree in Nursing or Social Work will be added advantage, with 5-10 years' experience on donor funded family planning project in Nigeria with good knowledge of national health programs, health system, NGOs and collaborative relationship and liaison with stakeholders at all levels. Must possess hands-on experience in Family Planning Service Delivery. Excellent writing and oral communication skills, with proficiency in MS Word, Excel and Power point. Applicants should send their comprehensive Curriculum Vitae and cover letter in ONLY one attachment (MSWord document) explaining suitability for the job; to: programs@arfh-ng.org Please indicate the title of post applied for in the subject line of the email. Note: Only shortlisted applicants will be contacted. Applicants are advised to provide their functional emails/mobile phone numbers on the application letter as well as three professional referees. Candidates must provide functional e-mail addresses and telephone numbers of the referees. Job Vacancies at Plan International Thursday, July 14, 2016 10:57 AM Gist Naija Plan International is an independent child-centred international development organization committed to advancing the rights of children and fight against poverty. Plan has no religious, political and government affiliation. For over 78 years, we have supported girls and boys and their communities around the world to gain the skills, knowledge and confidence they need to claim their rights, free themselves from poverty and live positive fulfilling lives. Plan International currently works in 70 countries including Nigeria. Plan International officially started operations in Nigeria in 2014 and works to strengthen and promote the rights of children. Our programme is currently focused on basic education; improve community health services, youth and citizens' participation in governance and creating economic opportunities and livelihoods far the poor, building resilient communities through our emergency and humanitarian response. Plan International Nigeria works with communities, civil society organizations, development partners, governments at all levels and the private sector. Humanitarian Project Manager   Purpose The humanitarian Project Manager is expected to manage and provide technical oversight to Plan International Nigeria new emergency project to support adolescent girls affected by the crisis in Northern Nigeria. The project is funded by the German Federal Foreign Office (GFFO) and Plan International Germany. It will be a crucial part of the new Regional Lake Chad (LC) Programme of Plan International in West and Central Africa. Duties and Responsibilities Provide guidance and technical support to the implementing project team in all phases of the Project Cycle (from start-up to project closure). Lead/organize regular monitoring and if required project action plans revisions and modifications and facilitate that relevant stakeholders (CO as well as Plan Germany) are informed in due time on progress and related delays and/or modifications. Responsible for the development of all narrative and financial (in close collaboration with the project accountant and finance department) internal as well as external mid-term and final updates and reports in line with donor's and Plan International's requirements as well as rules and regulations. Initiate and lead on the development and implementation of the procurement plan (in close cooperation with the admin department of Plan International Nigeria. Organize and attend regular meetings with donor (GFFO/German Embassy) and other key stakeholder (i.e. UNHCR, UNICEF, UN OCHA, cluster meetings) representatives to update and exchange information on overall project's implementation status/progress thus ensuring external exchange and networking. Coordinate and interlink the existing project with new projects to ensure coherence by providing information to the respective CO and regional Managers as well as colleagues of the national organizations (NOs) within the Plan Federation. Participate in the annual regional DRM technical network meeting and the sub-regional Lake Chad Programme steering committee whenever required & requested. Orient/guide the GFFO project team on key international humanitarian standards like Core Humanitarian Standards (CHS), Sphere Standards, CPMS, INEE, Log-frame approach and application Provide orientation and guidance on key processes in developing and implementing emergency response projects and proposals to the colleagues of Plan International Nigeria Ensure that new project designs are informed by needs assessments and contextual analysis Linking CO team members to DRM related training opportunities Facilitating Cash Transfer Programming (CTP) at country level where required. Support local PNGO in organizational development, PCM and donor compliance Support CO resource mobilization teams and related NOs on securing funds for continuous programme scale up through providing lessons learnt and project related contextual information - connected to the quarterly conference calls under point 2 Identifying potential extension/follow up intervention sectors Support CO staffs in related CN and full proposal development including project design Ensure that new intervention ideas are in line with overall programme and donor priorities Providing project presentations to COs, NOs & donors to enhance resource mobilization Lead the development of a DRM strategy for Plan International Nigeria in line with existing subregional and regional as well as global DRM strategies of Plan International Qualifications and Experience At least 5 years professional experience of coordinating/implementing humanitarian projects funded through international donors (i.e. SIDA, ECHO. USAID, DFID, GFFO) with at least 3 years of coordination/management role at project level Demonstrable experience of coordinating programmes/projects in line with key international humanitarian standards Demonstrable experience in direct supervision and line management of project staff Previous work experience in emergency context (mandatory) Fluency in English in writing and speaking (mandatory) Country Administration and Logistics Advisor   Duties and Responsibilities Support and meet regularly with the administrative logistics staff in the Country Office and Programme Units to discuss and monitor Administration related activities and ensure they provide all required support to the various units. Ensure all departments at the Country Office (CO) and in the projects are current with the corporate and local procedures and processes in force in the country. Ensure timely and highest quality procurement services, maintenance and security of all Plan International Nigeria's assets, equipment, materials and supplies. Ensure there is a sound administrative system for procurement, storage, inventory, asset control and maintenance, distribution and receipt of all Plan International's materials/goods in accordance with Plan International's Procedures and Donors requirements for Grants. Support the programme unit and Country Unit Administrative staff and identify areas for improvement in their performance. Coordinate with the Human Resource Manager, Programme Units managers and identify training needs and appropriate training courses for them. Train and induct Country Office and Programme Unit Administration staff on basic Plan International procedures, best practices, etc; as required. Annually review all Plan International Nigeria contracts and ensure that they are in keeping with Plan's policies and procedures, protect Plan's interests and follow country's legislation. Design and manage appropriate standard contracts for common practices in the country, including consultancy contracts, constructions, project agreements and other related legal documents. Regularly review Plan International Nigeria country agreement and ensure it meets all its obligations as stipulated in the agreement. Liaise with Plan International Nigeria's lawyer at the request of the CD and provide the Country Office with appropriate and timely advice on legal matters. Assist Country Office and Programme Unit staff in examining how operations are organized, identifying possible areas where operational efficiency can be improved, and recommending, assisting in implementing alternative course of action. Organize and supervise secretarial services in all offices to ensure appropriate filing and archiving, maintaining the office's calendar of activities and keeping track of major events Perform other administrative duties in a manner that supports the Country Office Team and improves Plan International Nigeria's efficiency and effectiveness Qualifications and Experience A Master's degree in Business/Public Administration or related field. At least 4-6 years of experience working in administration and logistics generalist role. Excellent and demonstrable experience in procurement processes and logistics management. Demonstrable experience in office management and staff coordination. Excellent writing and speaking in English language Knowledge and understanding of Nigeria's policy environment Human Resource and Organizational Development Manager   Duties and Responsibilities Develops and implements Country Human Resource (HR) plans to ensure the organisation's HR needs are met. Coordinates activities in recruitment, selection, rewards and learning and development for country office and program unit staff which supports achievement of the Country Strategy Plan (CSP). Ensures effective diversity management, particularly gender, maintains gender sensitivity towards staff and associates to avoid discriminations whiles championing Plan International as an equal opportunities employer. Directs Child Protection among staff to ensure the fulfilment of Plan International's Child Protection Policy at all times. Implements the Plan International global HR strategy to achieve organisational requirement and best practices. Supports organisational changes in structure, tasks, and people management processes needed to achieve business goals. Prepares and manages the country HR budget for effective and efficient use of allocated funds. Ensures adherence to HR policy and practices that are consistent with global policy and compliant with local statutory and legislative requirements that prevents organizational conflicts. Plans and delivers induction for new international and local national staff to enable them settle faster and easily. Liaises with line managers to develop and maintain succession plans for key roles in the country and Program offices for smooth takeover of the key roles and also implement career development plans. Provides management reporting data as required, for instance People Measures, gender mainstreaming checklist etc for decision making to improve the quality of HR functions. Participates fully in local NGO or multi sector HR networks and ensure that learning/best practices are shared and utilized in day to day country HR work for improvement in the function. Monitors and influences organizational climate and workplace morale through Employee survey actions. Contracts and rewards locally hired staff that complies with local legislation to avoid legal suits. Puts in place measures that create a Health and safety environment for stafrand monitor their implementation. Responsible for payroll management. Has ultimate responsibility of the Human Resources Information System to ensure an updated HR data for easy access and reference: Fulfils Plan International's child protection policy to ensure child is protected from all forms of abuse. Performs any other duties to be assigned to support the attainment of organizational goals. Qualifications and Experience A Master's degree in Human Resource Management or equivalent experience At least 5-7 years of experience working in an HR generalist management role Experience successfully implementing organisational HR policy and practice. Experience in an HR specialist function, organisational design, performance management, reward management, recruitment and selection or training and development Excellent writing and speaking abilities in English language Applicants should send all Applications and CV/Profile to: plannigeriajobs@gmail.com Note Indicate the position you are applying for in the subject space of their email. Plan International Nigeria takes issues of corruption and anti-terrorism seriously and will conduct checks before any formal engagement. Jobs at Lagos State Government Civil Service Commission Thursday, July 14, 2016 10:56 AM Gist Naija Administration / Secretarial Jobs in Nigeria Graduate Jobs / Internships Jobs in Nigeria Sales / Marketing Jobs in Nigeria NGO/Non-Profit Jobs in Nigeria Oil and Gas / Energy Jobs in Nigeria Pharmaceutical Jobs in Nigeria Procurement / Store-Keeping Jobs in Nigeria Project Management Jobs in Nigeria Finance / Accounting / Audit Jobs in Nigeria Education / Teaching Jobs in Nigeria ICT / Computer Jobs in Nigeria Customer Care Jobs in Nigeria Engineering / Technical Jobs in Nigeria Medical / Health / Safety Jobs in Nigeria Jobs at Teknokleen Limited Thursday, July 14, 2016 10:51 AM Gist Naija In August 1990, Teknokleen Limited was incorporated to conduct the business of hygiene services and consultancy. Through strategic management and planning, it has become a Group with subsidiaries involved in the business of integrated facility management services, sales and distribution of cleaning equipments, products and accessories, catering equipment, FF&E items for the hospitality industry, paper products as well as toilet fittings refurbishment services. Currently, Teknokleen is 100% owned by Nigerians.   Teknokleen Hospitality Support Services urgently requires the services of business development and marketing officers. Requirements: Qualification: First degree in social sciences. Experience: Candidates should have not less than 3 years experience in marketing and business development in FMCG /Hospitality industry or both. Applicants should send their CV to HR@TEKNOKLEEN.COM Application window will close 25th July, 2016. Job Vacancies at Standard Chartered Bank Nigeria Thursday, July 14, 2016 10:50 AM Gist Naija Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day. Branch Manager   Job description Strategy To deepen existing Customer relationships and maintaining operational efficiency while providing the appropriate Service Standards. To undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls. Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit. To assist in managing the sales process for WB customers and selectively acquire new CB business where required. Active participation in the Shared Distribution strategy to execute branch action plans for meeting cost targets and supporting revenue growth. Deliver the Bank's "Wealth Partner" value proposition to Customers via the "plan, build and protect" methodology. Ensure full Compliance with group standards, local laws and regulations, controls and procedures of the bank. KYC Ensure you remain alert to the risk of money laundering and assist in the Bank's efforts in combating it by adhering to the principles in relation to:"Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to Customers". Ensure your staff are trained in combating money laundering Business Budget Responsible for monitoring & controlling branch costs Responsible for deepening sales to WB customers and selectively acquiring CB customers Processes Daily Team Meeting Plan today's activity. Weekly one-on-one with Direct Reports Review week's activity. Agree next week's activity. Agree remedial actions. Monthly co-ordination of in branch sales Review individual performance with team leaders. Sales training sessions. Disciplinary Process (Manage up OR out). People and Talent  Improve staff quality and develop their potentials. Convey Targets and objectives set by top management to all staff and direct resources towards achievement of these targets and objectives. Provide job rotation and OJT opportunities to enhance staff skills. Carry out staff competency model (personal development planning) and performance appraisal to encourage good performance and highlight areas for development. Communicate Bank and CB strategy and tactics. Support Roles.  Provide efficient operational support to all business units. Provide high quality financial services. Provide account maintenance and support. Characteristic Major Activities  Weekly sales activities. Oversee customer account maintenance/transaction activities. Routine managerial duties (review operational deficiency/premises issues/performance appraisal and training/operational and cost control Resolve escalated customer queries and complaints. Improve staff productivity/service quality. Sign all Level 3 accounts Sign off on all deferrals Does KCS on at least 5% of all accounts opened for the month to ensure Quality control. Provide leadership and team building. Cost Control. Risk Management  Ensure, through the Personal Financial Consultant and Operations Manager, proper control and efficiency of Branch. Supervise work delegated to staff. Alert to unusual items, unbalanced positions, irregularities and long outstanding transactions. Ensure good operating security measures in the branch. Limited responsibility for branch Compliance Risk Monitoring. Responsible for undertaking the business monitoring and testing, and reporting findings, exceptions and results from such monitoring and testing activities. Ensure, through the Branch Operations Manager, reconciliation of all branch suspense accounts. ORMA- Responsible Person  To undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls. Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit. To perform the following key responsibilities: To report Unit's OR issues to UORM To adhere to the agreed KCSA plans and approach To identify and report all exceptions on non compliance with standard controls To identify and report all weaknesses inherent in the standard controls To maintain proper record keeping on all KCSA related activities. To maintain independence in the conduct of KCSA, i.e. not selecting and reviewing sample of self-performed transactions.   Security and Safety  Responsible for the safety and security of the banks assets and property at the branch. Ensure all drills are conducted in line with procedure and prescribed frequency. Ensure all staff and new staff go through security training, undertake SAFE and ensure security awareness. Submit quarterly scorecard and advise on lesson learnt. Anti Money Laundering and KYC Process and Controls.  To be the branch's Chief Compliance Officer. To act as the branch's Money Laundering Prevention Officer (MLPO) Supervise the Personal Financial Consultant to ensure compliance with: Guidelines and Procedures on "Know Your Customer" for Account Opening and Guidelines and Procedures on Cross -Border Account Opening Referral issued by Group Business and operations risk. Controls and Procedures on "Know Your Customer and Customer Due Diligence introduced to address money laundering prevention and compliance risk. "Guidelines for the submission of Suspicious Transaction Reports" issued by Head Legal & Compliance/Country Money Laundering Prevention Officer. Prompt completion of L1, L2, and L3 reviews as per local/ group policy. Prompt and accurate completion of all risk reports (CRM, KCSA, KCS, KRI and others that will be required, and ensure self and staff achieve required proficiency/ competency, in all mandatory risk training courses. Remain alert to the risk of money laundering and assist in the Bank efforts in combating it by adhering to the key principles in relation to: Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers. Ensure your staff are trained in combating money laundering Service Quality  Accountability for SQ measures and performance. Maintaining good appearance of branch facilities and staff. Track service performance regularly and rectify any deficiency. Attend to and resolve customer's complaints and feedback promptly. Ensure strict compliance with corporate branding and visual standards. Act as the responsible party under the Group's Risk Management Framework including relevant Operational Risk Framework ownership for branch sales and service related risk. Ensure a full understanding of the risk and control environment in area of responsibility Governance  Responsible for assessing the effectiveness of the Group's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role. Responsible for delivering 'effective governance'; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner. Regulatory & Business conduct  Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the branch team to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Financial Crime Prevention; The Right Environment. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Qualifications and Skills Academic or Professional Education/Qualifications; First degree (minimum of a second class degree) in any higher institution Professional Memberships; CIBN or any relevant certification Diversity and Inclusion Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential. Branch Operations & Service Manager   Job description Strategy Branch Operations & Support Responsible for the setting of branch support managers operations objectives, performing their respective appraisals as well as their training / development. Responsible for achieving the satisfactory grades in branch audits. Responsible for the provision of support, advice and guidance to the branch network regarding all areas of operations. Responsible for overall maintenance of the Branch assets Custodian of Key register Dual custodian for Branch vault Responsible for ensuring the reconciliation and control of the various branch suspense accounts and ensuring outstanding are well managed. Responsible for supervising the ATM custodian and ensuring proper reconciliation of ATM related accounts. Monitor Frauds & forgeries in the region and recommend / implement appropriate actions to minimize occurrence of the same. Manage and control the activities of your direct reports and ensure that they are consistently appraised, motivated and performance is optimized. Monitor & control branch teller differences Responsible for monitoring stock of stationery items in the branch Data validation and control Authorisation of account opening and other documents on filenet to perform call back with account holders on third party transactions in line with current call back matrix and DOI Branch Lower vault key and Combination custodian Back up ATM hood and Vault key custodianship System Admin / IT Support Branch power ATM operations and control Provide operational support for Customer Payroll processing Product Responsible for implementing, & managing automated distribution channels in Branches e.g. card based services, ATM's ensuring associated projects comply with group requirements on controls. KYC Ensure you remain alert to the risk of money laundering and assist in the Bank's efforts in combating it by adhering to the principles in relation to: "Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to Customers". Ensure staff are trained in combating money laundering Branches Stability Branch Clean up: Creation, generation & analysis of management reports on operational/risk issues. Create & implement processes/policies which will ensure that on-going operations are in order and which will result in superior delivery of services. awareness and understanding of the Group's business strategy and model appropriate to the role Business Budget Responsible for monitoring & controlling branch costs Responsible for Finance process re-engineering (reimbursement by H/O) awareness and understanding of the wider business, economic and market environment in which the Group operates Processes Operational Risk Monitoring Ensures all Branch transactions comply with internal and external policy and regulations-responsible for reviewing the following reports: System ID Control Report Daily EOD Snapshot Report FX Tellering Withdrawal / deposit PTA / BTA sales TT processing Cash stock control Clearing Outward clearing processing and control People and Talent Demonstrate active leadership in leading the way initiative. Q12 impact plans followed through and achieve improved scores with continuous staff engagement. Build and create an effective back up to functions Total Utilisation of all staff Leave by year-end. Create and maintain staff awareness through training and monthly Branch meetings. Staff Versatility - ability to handle minimum 2 job function per staff Ensure minimum monthly training for branch staff Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks. Employ, engage and retain high quality people, with succession planning for critical roles. Responsibility to review team structure/capacity plans. Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives. Risk Management Operational Risk Policy Ensures all Branch operation practices comply with risk and compliance procedures & processes. Responsible for identifying and escalating areas of risk / loss and or system inefficiencies typically NOT covered by ORP documentation to UORM and wherever possible finding solutions to the aforementioned risks. Ensure completion of all Leading Key Risk Indicators/ KRI's / KCSA issues relating to the branch. To assist UORM in developing and updating of procedures, controls and monitoring plans for Operational Risk Management Act as OR Coordinator for the section To adhere to the agreed KCSA plans and approach Responsible for consolidation & submission of all Branch Operational Risk documentation to UORM. To maintain proper record keeping on all KCSA related activities Initiate and coordinate efforts in implementing new regulatory and internal policy requirements Responsible for ensuring the quality of ongoing monitoring and issue resolution Conduct the relevant risk training for the line staff and act as business partner to provide OR advise on new business products and initiatives. Responsible for developing the relevant control measures and monitoring plans To identify and report all weaknesses inherent in the standard controls To maintain independence in the conduct of KCSA, i.e. not selecting and reviewing sample of self-performed transactions Act as the responsible party under the Group's Risk Management Framework including relevant Operational Risk Framework ownership for branch sales and service related risk. Ensure a full understanding of the risk and control environment in area of responsibility Governance Responsible for assessing the effectiveness of the Group's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role. Responsible for delivering 'effective governance'; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner. Regulatory & Business conduct Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the branch team to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Financial Crime Prevention; The Right Environment. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Other Responsibilities Embed Here for good and Group's brand and values in the branch, Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures. Qualifications and Skills Academic or Professional Education/Qualifications; First degree (minimum of a second class degree) in any higher institution Diversity and Inclusion Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential. Client Service Executive   Job description Strategy Customer Service Attend to customer sales / financial enquiries. Evaluate customer needs and provide advice as to products required. Cross sell bank products to current / potential customers. Facilitate the account opening process (for rm sourced and in-branch accounts) Prepare weekly reports on service issues & in branch accounts opened Support acquisition and growth of customer relationships through Back up custodian of TSM's vault keys and ATM combo and ATM entrance keys Back up custodian to TSM's stock of cheque book, cards, returned cheques and captured cards BVN Enrolment Know Your Customer Ensure you remain alert to the risk of money laundering and assist in the Bank's efforts in combating it by adhering to the principles in relation to:"Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to Customers". Business Referral Identify other business opportunities and refer same to relevant units within the bank Support the Branch Sales & Service Executive in sales and management of front office desk Complaints handling and resolution Processes Customer satisfaction Attainment of branch sales & service targets. Management of uncollected items [ chq bks & cards] People and Talent Staff Versatility - ability to handle minimum 2 job function per staff Ensure minimum monthly training for branch staff Risk Management Operational Risk Policy Ensure money laundering requirement as follows: Full awareness of money laundering prevention. Ensure you remain alert to the risk of money laundering and assist in the Bank's efforts in combating it by adhering to the key principles in relation to:"Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers", observe clear desk policy always. Monitoring of Front Office Branch registers to ensure compliance with standards. Ensure reduced / minimal operational irregularities. Resolving exceptional investigations and inquiries and liaising with other functions to ensure that issues are resolved. Analysis and reporting of management statistics Act as the responsible party under the Group's Risk Management Framework including relevant Operational Risk Framework ownership for branch sales and service related risk. Ensure a full understanding of the risk and control environment in area of responsibility Governance Responsible for assessing the effectiveness of the Group's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role. Responsible for delivering 'effective governance'; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner. Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Qualifications and Skills Academic or Professional Education/Qualifications; First degree (minimum of a second class degree) from a University Diversity and Inclusion Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential. To apply, click on preferred job title(s) Branch Manager Branch Operations & Service Manager Client Service Executive Jobs at North East Regional Initiative (NERI) Thursday, July 14, 2016 10:48 AM Gist Naija North East Regional Initiative (NERI) - An International Development Organization is seeking applications from qualified Nigerian nationals for the following position:   Position Summary: The STTA Note Taker will take accurate, complete, legible notes during a three days Strategic Review Session and submit a comprehensive report at the end of each day's activity.The STTA Note Taker will be engaged for four days' and will submit a final typed-report after the three days' event to the Operations Manager. Reporting & Supervision: The STTA Note Taker will report to the Operations Manager based in Abuja PRIMARY RESPONSIBILITIES AND DELIVERABLES Arrives at the SRS event before the start time - 8:30am Takes accurate notes on the content of discussion (material/audio/video), questions and feedbacks/action points during each session. Ensures that notes taken are clear, neat, well organized, descriptive of information provided, and free of spelling and grammatical errors. Remains physically and mentally alert and attentive during notetaking; refrains from providing advice, interjections, and/or personal opinions, either verbally or within the text of notes taken. Ensures that all related information/discussions remains confidential and is provided solely to the intended recipient/reporting supervisor Submit daily notes to the reporting supervisor Submit a detailed/complied typed-report after the three days' session  GUIDELINES FOR THE NOTETAKER: Try not to abbreviate words. If you do abbreviate, clearly state what the abbreviations stand for (by telling them or by providing a key) Use underlining, highlighting, or capital letters for emphasis. Star any information you think might be important Always write down significant information so that it is clear for review  Write down important deadlines and other announcements; this may be the most crucial part of information that the program team will be need for further action  Required Skills & Qualifications: A minimum Diploma certificate is required Two years' work experience in a related field is required. Written and spoken fluency in English is required Ability to write clearly and legibly and follow routine verbal instructions. Excellent documentation and reporting skills are required, especially Knowledge of principles, procedures, and techniques for the taking of competent classroom notes Thorough knowledge of spelling, grammar, punctuation, and syntax Multi-tasking with positive attitude is required. Highly developed verbal communication and interpersonal skills are required Flexibility and ability to work in busy environment. Demonstrated ability to maintain confidentiality. Applicants for this position MUST submit the following documents to nigeria_recruitment@neri-nigeria.com by July 20, 2016: A current resume or curriculum vitae (CV) listing all job responsibilities; AND A cover letter Please reference the job title and location on the subject line, your cover letter and resume/CV. Only short-listed candidates will be contacted.

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