 Etisalat Nigeria Vacancy : Specialist.Training Development Jan 1st 2013, 07:52 Etisalat Nigeria is set to recruit for the position of a Specialist.Training Development Location Lagos,NG\ Function Job Summary Address identified learning gaps by generating skills audits, performing Training Needs Analyses, developing curricula and determining suitable instructors Principal Functions - Administer and deliver frontline Customer Care and Sales training programmes- Provide creative and effective blended learning approaches to all training participants on a diverse range of subject matters- Ensure quality training programmes are developed, customized, approved, maintained, revised and properly documented as required- Assist the Manager-Training with scheduling, conducting and facilitating blended learning programmes, classes, seminars, sessions and workshops- Develop, customize and maintain related training support materials which will aid trainers in delivery of training- Perform a variety of routine daily tasks, review reports, prepare correspondence and participate in special departmental projects- Develop extensive training plans to address all job functions and ensure proper execution of the training plans on annual bases- Query and analyze post-training evaluations to determine the effectiveness of learning interventions- Offer training counseling to frontline Customer Care and Sales staff- Conduct periodic assessments to get the ROI for the trainings executed in conjunction with line managers- Create well-rounded e-learning modules towards ensuring that over-dependence on classroom training is significantly reduced- Provide appropriate intervention programmes to address gaps, e.g on-the-job training, assessment centre, class/ video learning and e-learning- Monitor improvements in competence levels after the delivery of learning interventions over a specified period of time to ensure that root causes of training inadequacies are accurately traced to trainers, vendors and/ or participants- Maintain training documentation and records by managing the training database- Generate appropriate training reports for management attention and action- Review reports from performance management with a view to ensuring that customized learning interventions are proffered to address identified gaps Educational Requirements - First degree or equivalent in relevant disciplinesExperience & Skills:- Between three (3) and five (5) years directly relevant post-NYSC work experience, preferably in a Call Centre business environment Experience,Skills & Competencies Ideal candidate must be able to demonstrate:- Excellent planning, organizing, facilitation and training skills- Excellent problem-solving and analytical skills- Excellent understanding of Customer Service principles and GSM business environment- Good technical knowledge of systems and applications- Familiarity with developing training curricula and identifying learning needsAPPLY HERE |  |
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