The British Council is currently looking for 2 temporary staff for Customer service/ Exam assistant post. The first position will run from august to the 10th of February 2014. The second position will
run from the December 1, 2013 to May1, 2014Purpose of job:
To support the achievement of country plan objectives in Nigeria by delivering examinations administration support and customer services.
Context and environment:
Customers and enquirers engage with the British Council Nigeria for a number of purposes with the majority being for examinations. Nigeria is the largest British Council exams business in the Sub Saharan Africa region. It administers exams in four subject areas: Schools, Professional/Vocational, Educational on behalf of UK institutions and IELTS.
Main Duties and Responsibilities:
Examinations Administration
Providing administrative support in the delivery of examinations. This involves supporting colleagues in pre and post-test/examination administration duties. This includes exams data entry, post-despatch, assisting with session planning/implementation and examination invigilation.
Customer Service
Complaints, comments and feedback are dealt with in accordance with corporate policy and the Exams Quality Standards.
Information Knowledge Management
Manage information created and received in compliance with the Council's information management standards, policies, the UK Data Protection Principles and local legislation.
Please read through and fill the attached Customer service/ Exam assistant profile/form. To help you understand and complete the application form, read through the 'How to complete the application' document on the jobs page. Listed within the role profile document, you will find a number of listed 'behaviours' and 'skills and knowledge'. Evidence against those criteria will need to be provided in your role application form. To help you understand those criteria, we have provided a 'behaviours' and 'generic skills' dictionary at the top of the jobs page. Completed application forms should be sent to Tempapplication@ng.britishcouncil.org no later than Friday 16 August, 2013. Please ensure the subject of your mail is "Customer service/ Exam assistant".
Only applications received on the British Council application form will be considered and only short-listed candidates will be contacted.
The British Council is committed to a policy of Equal Opportunity and Diversity and welcomes applicants from all sections of the community. We guarantee an interview to disabled candidates who meet the essential criteria.
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