Jobberman.com: Technical Support Engineer

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Technical Support Engineer Jan 21st 2013, 15:01 Location: Lagos Description: A world class IT, telecommunication and consultancy company is seeking to recruit a Technical Support Engineer to join their team. Responsibilities:     The main duty of a Technical Support engineer is to ensure that all the systems of a company are functioning smoothly. He or she has to ensure that every employee of the company is is able to get the particular data; he or she wants to. They have to make sure that the IT department of the company is running smoothly. Maintain a thorough understanding of the basics behind the Internet and its workings (DNS, Security, IP Routing, HTTP, VPN, Email Routing, SPAM, etc.) Configure and setup Cisco Firewalls, VPN Concentrators and Security appliances for access to vital business applications Maintain a thorough understanding of Local Area Networking Configuring and installing client and server network software for upgrading and maintaining network and telecommunication systems. Troubleshooting malfunctions of network hardware and software applications, telephones and security systems to resolve operational issues and restore services. Any other duties as assigned by management.         Qualifications and Requirements: Minimum of B.Sc./HND in Information Technology, Computer Engineering or its equivalent At least 3 – 5 years experience in System Engineering or Administration Technical, analytical and interpersonal skills required Current CCNA, CCNP, Cisco Unified Communication Manager configuration and infrastructure a plus Windows Server 2003 & 2008; Exchange and/or SQL experience a plus Ability to handle numerous systems at one go, thus must have some hardware knowledge, so that he/she could detect the problem in a system, if there is any. Must be between the ages of 25 - 30 years Must possess any of the following CCNA, CCNP, MCSE, MCP, CDBA Additional certifications required by management Knowledge of VoIP implementation and support Maintain network security through proper configuration of VPN and Firewalls Ability to communicate in an understandable, polite and friendly manner, both written and verbal Strong organizational skills and ability to multi-task in a small business environment Availability in response to needs of the customer for installation, maintenance and equipment malfunctions Training is provided Good spoken & written communication skills and customer/client facing. If you are qualified for this position, Send your CV to 8cbb@jbng.me or click http://www.jobberman.com/job/186027/technical-support-engineer-in-lagos/ to apply

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